Privacy Policy — How cw88 Collects, Uses, and Protects Your Personal Data

1. Data Collection

cw88 collects personal data from players through several channels, including the account registration process, identity verification (KYC), ongoing account activity, customer support interactions, and technical systems such as cookies and server logs. This section details every category of personal data we may collect and the circumstances under which it is collected.

1.1 Registration Data

When you create a cw88 account, we collect the following information to establish and administer your account:

• Full legal name (as it appears on your government-issued identification).
• Date of birth (to verify you are aged 18 or above).
• Residential address, including city, district, and postcode.
• Email address (used for account notifications, security alerts, and communications).
• Mobile phone number (used for two-factor authentication and account recovery).
• Username and encrypted password.

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to protect all players on the platform, cw88 operates a Know Your Customer (KYC) verification process. As part of this process, you may be required to submit:

• A copy of a government-issued photographic identity document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of your payment method (for example, a screenshot of your bKash or Nagad account registered in your name, or a bank statement confirming your account details).
• A selfie photograph holding your identity document, where required for enhanced verification.

1.3 Financial Transaction Data

Every deposit and withdrawal made on cw88 generates a transaction record. We retain the following financial data in connection with your account:

• Deposit and withdrawal amounts in BDT (৳).
• Payment method used (for example: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard).
• Transaction timestamps (in Bangladesh Standard Time, BST UTC+6).
• Transaction reference numbers and payment provider confirmation codes.
• Running account balance history.

1.4 Gaming Activity Data

cw88 records detailed logs of your gaming activity on the platform. This includes the games you play, bet amounts, game outcomes, bonus usage, and session durations. This data is used to deliver the gaming service, detect fraud and bonus abuse, and support responsible gaming monitoring.

1.5 Technical and Device Data

When you access cw88 through a web browser or mobile device, our systems automatically record certain technical information, including:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device type (desktop, mobile, tablet) and screen resolution.
• Referring URL (the website or search engine you visited before arriving at cw88).
• Pages visited, time spent on each page, and navigation path through the site.
• Session timestamps and login/logout events.

1.6 Customer Support Communications

When you contact cw88's support team via live chat, email, or any other communication channel, we retain a record of the conversation. This includes the content of messages, timestamps, and the resolution outcome. These records are used to improve service quality, resolve disputes, and maintain a history of account-related communications.

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2. How We Use Your Data

cw88 processes your personal data strictly for the purposes described in this section. We apply the principle of purpose limitation — data collected for one purpose is not repurposed for an unrelated use without your knowledge and, where required, your explicit consent.

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, device data	Contract performance
Identity verification (KYC/AML)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Financial transaction data, KYC data	Contract performance
Fraud detection and platform security	Technical data, gaming activity, financial data	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data	Legal obligation / Legitimate interest
Customer support and dispute resolution	Support communications, account data	Contract performance
Platform personalisation and improvement	Gaming activity, technical data, cookie data	Legitimate interest / Consent
Promotional communications (opt-in)	Email, mobile number, gaming preferences	Consent

2.1 Promotional Communications

cw88 may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket season offers), and new game launches — but only if you have opted in to receive such communications at the point of registration or via your account settings. You may withdraw consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting support.

2.2 Automated Decision-Making

cw88 uses automated systems to detect potentially fraudulent activity, identify patterns consistent with bonus abuse, and flag accounts for responsible gaming review. Where an automated decision results in a material action affecting your account (such as a withdrawal hold or account restriction), you have the right to request a human review of that decision by contacting our support team.

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3. Data Sharing

cw88 does not sell, rent, or trade your personal data. We share data only with the categories of third parties described below, and only to the extent necessary to deliver the services you use on the platform.

3.1 Payment Service Providers

To process your deposits and withdrawals, cw88 shares the minimum necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers operate under their own privacy policies and security standards. cw88 selects only payment partners who maintain appropriate data protection measures.

3.2 Identity Verification Partners

cw88 may use third-party KYC verification services to assist with the identity verification process. These providers process your submitted documents under strict contractual obligations and are not permitted to use your data for any purpose other than verifying your identity on cw88's behalf.

3.3 Technology and Hosting Providers

The cw88 platform is hosted on secure servers provided by third-party infrastructure providers. These providers have access to technical data as part of their hosting and maintenance services, but are bound by data processing agreements that restrict how they may use or retain that data.

3.4 Game Software Providers

cw88 offers games from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive game session data (such as bet amounts and game results) for the purpose of delivering game functionality and resolving disputes. They do not receive your full personal profile.

3.5 Legal and Regulatory Disclosure

cw88 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of players or the integrity of the platform. We will notify you of any such disclosure where we are legally permitted to do so.

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4. Cookies & Tracking

cw88 uses cookies and similar tracking technologies to deliver core platform functionality, improve user experience, and understand how players navigate the site. This section explains the types of cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — such as your login session, language preferences, and site navigation history — so that your next visit is faster and more personalised. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by cw88

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering your account preferences, and securing your connection. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymised data about how pages are used — which sections are visited most, how long players spend on different games, and where users exit the site. This data helps cw88 improve page design and content quality.
• Functional Cookies: Used to remember preferences you have set, such as your chosen language (English), currency display, and notification settings, so you do not need to re-configure these on each visit.
• Analytics Cookies: cw88 uses analytics tools to understand aggregate usage patterns across the platform. Analytics data is anonymised and used solely for internal reporting and improvement purposes.

4.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to set preferences for specific types. Please note that disabling essential cookies will impair your ability to log in and use the cw88 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

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5. Data Security

Protecting the personal data of cw88 players is a continuous operational priority. We implement a layered security approach that combines encryption, access controls, monitoring, and regular auditing to minimise the risk of unauthorised access, data loss, or misuse.

5.1 Encryption in Transit and at Rest

All data transmitted between your device and cw88's servers is encrypted using 256-bit SSL/TLS protocols, ensuring that your personal information and financial data cannot be intercepted during transmission. Sensitive data stored on cw88's servers — including KYC documents and financial records — is encrypted at rest using industry-standard encryption algorithms.

5.2 Access Controls

Access to player personal data within cw88's systems is strictly limited to authorised personnel whose role requires it. All internal access is logged and audited. Staff members with access to personal data are required to undergo regular data protection training and are bound by confidentiality obligations.

5.3 Data Breach Response

In the event of a confirmed data breach that poses a risk to player rights or freedoms, cw88 will notify affected players as quickly as practicable. The notification will explain the nature of the breach, the data categories affected, the likely consequences, and the steps cw88 is taking to address the breach and prevent recurrence.

5.4 Your Role in Account Security

While cw88 implements robust platform-side security, you also play a critical role in protecting your account. You are responsible for keeping your login credentials confidential, using a strong and unique password for your cw88 account, and logging out of shared devices after each session. If you suspect your account has been compromised, contact our support team immediately via live chat from your account dashboard.

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6. Data Retention

cw88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply to the main categories of personal data we hold:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML compliance, dispute resolution
KYC identity documents	Duration of account + 5 years post-closure	Legal obligation (AML regulations)
Financial transaction records	Duration of account + 7 years post-closure	Financial record-keeping requirements
Gaming activity logs	Duration of account + 3 years post-closure	Dispute resolution, responsible gaming
Customer support communications	3 years from last interaction	Service quality, dispute resolution
Technical / server logs	13 months on a rolling basis	Security monitoring and fraud detection
Marketing consent records	Until consent is withdrawn + 2 years	Proof of consent compliance

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an individual. Anonymised aggregate data (such as platform usage statistics) may be retained indefinitely as it no longer constitutes personal data.

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7. Your Privacy Rights

As a cw88 player, you hold a number of rights in relation to the personal data we hold about you. cw88 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact our support team via live chat from your account dashboard or by emailing the address shown in the footer of this page.

7.1 Right of Access

You have the right to request a copy of the personal data cw88 holds about you. We will provide this in a clear, structured format within a reasonable timeframe following identity verification. This is sometimes referred to as a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data cw88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data fields (such as email address or mobile number), you can update this information directly through your account settings. For legal name or date of birth corrections, please contact support with supporting documentation.

7.3 Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you have withdrawn consent and there is no other legal basis for processing. Please note that erasure requests may not be fulfilled where retention is required by law (for example, AML obligations require us to retain KYC and transaction data for specified periods even after account closure).

7.4 Right to Restrict Processing

You may request that cw88 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.

7.5 Right to Data Portability

Where personal data was provided by you directly and is processed on the basis of your consent or contract performance, you have the right to receive that data in a structured, commonly used, and machine-readable format so that you may transfer it to another service if you wish.

7.6 Right to Object

You have the right to object to cw88 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately. Where you object to other legitimate interest processing, we will assess your objection and respond with our determination.

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8. Policy Updates

cw88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

8.1 Continued Use as Acceptance

Your continued use of the cw88 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and contact support to close your account. Your data rights as described in Section 7 remain available to you regardless of your decision to continue or cease using cw88.

8.2 Version History

This Privacy Policy was last updated in January 2026. It supersedes all previous versions of the cw88 Privacy Policy. The English-language version of this Privacy Policy is the authoritative version. cw88 operates primarily for players based in Bangladesh, and all currency references in this policy default to Bangladeshi Taka (BDT / ৳) unless otherwise stated.