Terms & Conditions — cw88 Platform Rules and User Agreement

1. General Terms

These Terms & Conditions ("Terms") constitute a binding legal agreement between you ("the Player", "you", "your") and cw88 ("cw88", "the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the cw88 platform at cw88.im, including all casino games, sports betting markets, live dealer tables, promotional offers, and payment services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

cw88 reserves the right to amend, update, or replace any part of these Terms at any time. Updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the platform following the publication of updated Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically to remain informed of any updates.

These Terms are written in English and the English version shall be the authoritative version for all legal and interpretive purposes. cw88 operates primarily for players based in Bangladesh and all currency references default to Bangladeshi Taka (BDT / ৳) unless otherwise stated.

1.1 Governing Language

All communications between cw88 and its players, including account notifications, support interactions, promotional materials, and legal documents, are conducted exclusively in English. By using cw88, you confirm that you are sufficiently proficient in English to understand these Terms and all platform communications.

1.2 Platform Availability

cw88 makes no warranty that the platform will be available without interruption at all times. Scheduled maintenance, technical issues, or circumstances beyond cw88's control may result in temporary unavailability. cw88 will endeavour to communicate scheduled downtime in advance where possible and will not be liable for losses arising from platform unavailability.

1.3 Acceptance of Risk

By using cw88, you acknowledge and accept that gambling involves financial risk and that you may lose some or all of the funds you deposit. You agree to use the platform responsibly and only wager amounts you can genuinely afford to lose. cw88 strongly encourages all players to review the Responsible Gaming page before depositing.

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2. Account Registration

To access real-money games, place bets, or make deposits and withdrawals on cw88, you must first create a verified player account. Registration is free and open to all eligible adults aged 18 and above who are accessing the platform voluntarily for recreational purposes.

2.1 Eligibility Requirements

To be eligible to register and maintain a cw88 account, you must meet all of the following conditions:

• You are at least 18 years of age at the time of registration.
• You are accessing the platform voluntarily for personal, recreational purposes.
• You are not acting as an agent, representative, or on behalf of any third party.
• You are not a current employee, contractor, or close family member of a cw88 employee in a role that could create a conflict of interest.
• You have not previously had a cw88 account permanently closed for a breach of these Terms.
• You are not subject to a self-exclusion order that covers the cw88 platform.

2.2 Registration Information

When registering, you must provide accurate, truthful, and complete information including your full legal name, date of birth, residential address, email address, and a valid mobile number. Providing false information during registration is a material breach of these Terms and will result in the immediate closure of your account and forfeiture of any balance.

2.3 One Account Policy

Each individual player is permitted to hold exactly one active cw88 account at any given time. The creation of multiple accounts — whether under the same identity, a variation of the same identity, or a different identity — is strictly prohibited. Where duplicate accounts are identified, cw88 reserves the right to close all associated accounts and confiscate any balances or pending withdrawals without prior notice or compensation.

2.4 Account Verification (KYC)

cw88 operates a Know Your Customer (KYC) verification process. You may be required to provide supporting documentation to verify your identity and payment method at any time, including but not limited to:

• A government-issued photographic identification document (National ID card, passport, or driving licence).
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used for deposits (screenshot of bKash or Nagad account registered in your name, bank statement, or card image).

Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal privileges or temporary account restriction until verification is completed.

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3. Deposits & Withdrawals

cw88 supports a comprehensive range of deposit and withdrawal methods specifically selected to serve players across all eight divisions of Bangladesh. All transactions are processed in Bangladeshi Taka (BDT / ৳) and are subject to the conditions outlined in this section.

3.1 Accepted Payment Methods

cw88 currently supports the following deposit and withdrawal channels:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Commercial Banks: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard

Payment method availability may vary based on your account status, verification level, and regional factors. cw88 reserves the right to add, modify, or remove supported payment methods at any time with reasonable notice where practicable.

3.2 Deposit Conditions

The minimum deposit amount on cw88 is ৳200. There is no platform fee charged by cw88 on standard deposits. However, your payment provider may apply their own transaction fees, which are outside cw88's control. Deposits made via mobile financial services (bKash, Nagad, Rocket, Upay) are typically credited to your cw88 account within minutes of the transaction being confirmed by the payment provider.

3.3 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawals may only be made to a payment method that is registered in your own legal name and that you have previously used for a deposit into your cw88 account. Third-party withdrawals are strictly prohibited under all circumstances.

Processing times for standard withdrawal requests are as follows:

• bKash and Nagad: Same day, typically within 30 minutes during peak support hours (BST, UTC+6).
• Rocket and Upay: Same day to 24 hours.
• Bank transfer: 1–3 business days depending on the receiving bank.
• Visa and Mastercard: 3–5 business days.

3.4 Withdrawal Restrictions

cw88 may delay or suspend the processing of a withdrawal in the following circumstances:

• Your account has not completed identity verification (KYC).
• There is an active bonus with an incomplete wagering requirement attached to your account.
• The withdrawal triggers an anti-fraud or anti-money-laundering review.
• Your account is under investigation for a suspected breach of these Terms.
• The withdrawal amount exceeds a limit that requires additional documentation under applicable compliance protocols.

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4. Bonuses & Promotions

cw88 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses for new registrations, reload bonuses, cashback offers, and seasonal promotions aligned with major cricket tournaments and Bangladeshi cultural events such as Eid, Pohela Boishakh, and the BPL season.

4.1 General Bonus Terms

All bonuses and promotional offers are subject to specific terms and conditions that are published at the point of offer. These terms include, but are not limited to, wagering requirements, minimum deposit thresholds, eligible games, maximum bet limits while a bonus is active, and expiry dates. Players are responsible for reading and understanding these specific terms before claiming any offer.

4.2 Wagering Requirements

Bonuses credited to your account must be wagered a specified number of times before any associated winnings can be withdrawn. For example, a bonus with a 30x wagering requirement means the total bonus amount must be wagered thirty times before a withdrawal is possible. Specific wagering multipliers are stated clearly in each promotion's individual terms.

4.3 Bonus Abuse

cw88 actively monitors for patterns of bonus abuse, including but not limited to: claiming multiple bonuses using duplicate accounts, placing low-risk hedged bets to meet wagering requirements without genuine game engagement, or exploiting errors or gaps in promotional communications. Where bonus abuse is identified, cw88 reserves the right to void the bonus, reverse associated winnings, and close the account without prior notice.

4.4 Bonus Expiry

All bonuses have an expiry date. Bonus credit and any associated winnings that have not been released through completion of wagering requirements by the stated expiry date will be automatically removed from your account without compensation. Expiry dates are communicated in each promotion's specific terms and are visible in your account bonus dashboard.

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5. User Obligations

As a registered player on cw88, you are required to use the platform lawfully, responsibly, and in good faith at all times. The following obligations apply to all account holders without exception.

5.1 Lawful Use

You agree to use cw88 only for lawful purposes and in a manner that does not infringe the rights of any third party or violate any applicable law or regulation. You must not use the platform to engage in, facilitate, or attempt to engage in any form of fraud, money laundering, or criminal activity.

5.2 Accurate Information

You are required to keep all account information accurate and up to date at all times. If your contact details, address, or payment information changes, you must update your account promptly. cw88 is not responsible for failed communications or transactions resulting from outdated account information.

5.3 Account Security

You are solely responsible for maintaining the confidentiality of your cw88 username and password. You must not share your login credentials with any other person under any circumstances. If you suspect that your account has been accessed without your authorisation, you must contact cw88 support immediately via live chat from your account dashboard.

5.4 Prohibited Activities

The following activities are strictly prohibited on cw88 and constitute a material breach of these Terms:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform or gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or errors in game outcomes for financial gain. Any winnings obtained through exploitation of a technical error are void and will be reversed.
• Colluding with other players in live dealer games or poker formats to gain an unfair advantage.
• Making deposits or withdrawals using payment methods that are not registered in your own legal name.
• Engaging in match-fixing, insider betting, or any activity that undermines the integrity of the sports markets offered on cw88.
• Using a VPN, proxy, or similar service to disguise your geographic location or circumvent platform access restrictions.
• Threatening, harassing, or abusing cw88 support staff or other players through any communication channel.

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6. Age Restriction

cw88 is strictly an adults-only platform. The minimum age to register, access, deposit, play, or withdraw on cw88 is 18 years. This restriction is enforced without exception and applies to all players regardless of location, payment method, or account type.

6.1 Age Verification Process

cw88 reserves the right to request proof of age from any player at any time, including at the point of registration, before processing a withdrawal, or during a routine account review. Acceptable proof of age documents include a valid National ID card, passport, or driving licence showing your date of birth and photograph. Accounts where age verification cannot be completed will have withdrawal privileges suspended until verification is provided.

6.2 Parental Responsibility

If you are a parent or guardian and you believe that a person under the age of 18 has accessed or registered on cw88, please contact our support team immediately via live chat. cw88 will investigate and close the account without delay. We recommend that parents and guardians use freely available parental control tools to restrict access to online gambling websites on shared or family devices.

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7. Account Suspension & Closure

cw88 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the circumstances described in this section.

7.1 Closure by cw88

cw88 may suspend or close an account in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or incomplete registration information.
• Failure to complete identity verification (KYC) within a reasonable period following a request.
• Suspicion of fraudulent activity, money laundering, or criminal conduct.
• Detection of duplicate accounts or violation of the one-account policy.
• Confirmed or suspected underage access.
• Bonus abuse or exploitation of technical errors.
• At the request of the account holder themselves (voluntary self-exclusion or account closure).

7.2 Voluntary Closure and Self-Exclusion

Players who wish to close their cw88 account voluntarily may do so at any time by contacting support via live chat. Before closing, any active bonuses will be removed and any pending withdrawals will be processed to your verified payment method subject to standard processing times. Players who wish to exclude themselves from the platform for responsible gaming reasons should refer to the Responsible Gaming page for full details of the self-exclusion options available.

7.3 Balance on Closure

Where a cw88 account is closed due to a breach of these Terms, any remaining balance may be forfeited at cw88's discretion depending on the nature of the breach. Where an account is closed at the player's request and no breach has occurred, any verified cash balance will be returned to the player via their registered payment method after standard processing. Bonus balances and associated winnings that have not met wagering requirements are not withdrawable and will be forfeited upon account closure.

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8. Liability & Disputes

This section outlines the limitations on cw88's liability and the process for raising and resolving disputes arising from your use of the platform.

8.1 Limitation of Liability

To the fullest extent permitted by applicable law, cw88 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of the platform, including but not limited to:

• Loss of funds resulting from your own gaming decisions or wager outcomes.
• Technical failures, errors, or interruptions that affect game outcomes or transaction processing, except where such failures are caused by cw88's proven gross negligence.
• Unauthorised access to your account resulting from your failure to maintain password security.
• Delays in payment processing caused by third-party payment providers.
• Changes to the availability of games, betting markets, or payment methods.

8.2 Void Bets and Game Errors

cw88 reserves the right to void any bet or wager that was accepted in error, including bets placed at incorrect odds due to a technical error, bets placed on markets that were inadvertently left open after a result was known, or bets affected by a software malfunction. In such cases, the stake will be returned to the player's account. No compensation beyond the return of the original stake will be offered.

8.3 Dispute Resolution

If you have a complaint or dispute regarding any aspect of your cw88 account, a game outcome, a transaction, or the application of these Terms, you should raise it with our customer support team in the first instance via live chat from within your account. Our support team aims to resolve all queries promptly and in good faith.

Where a dispute cannot be resolved through direct support, you may submit a formal complaint by emailing our support address (as listed in the footer of this site). Formal complaints will be acknowledged within 48 hours and resolved within 14 business days where possible. cw88 is committed to fair and transparent dispute resolution.

8.4 Governing Terms

These Terms & Conditions represent the entire agreement between you and cw88 regarding your use of the platform. They supersede all prior communications, representations, or agreements, whether written or verbal. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. cw88's failure to enforce any provision of these Terms on one occasion does not constitute a waiver of its right to enforce it on any future occasion.